Recent Activity
Last 10 actions across BHL. Orange portal
New Walk-in Booking
Book a shipment for a walk-in customer — generates AWB number and printable shipping label instantly.
Customer Details
Walk-in customer information
Shipment Type
Select what is being shipped
Pickup Location
Where the courier collects from — hub or a client site (reverse pickup)
Delivery Address
Recipient details
Package Details
Weight and dimensions for accurate pricing
Select Carrier Service
Live rates based on weight & destination
Courier Pickup Day
When should the courier collect this parcel from the hub?
Payment Mode
How the shipping cost is collected
Notes & Instructions
Optional instructions for the carrier
Booking Summary
All rights reserved · BHL. Orange Staff Portal v1.0
Modify Booking
Find any walk-in booking to modify, cancel or rebook it. Booking itself happens in Walk-in Booking — this is where changes live.
All Walk-in Bookings
No bookings yet today
| AWB / Ref | Customer | Destination | Carrier | Type | Charge | Status | Actions |
|---|
International Shipping
Ship worldwide via DHL, FedEx, UPS, Aramex & more. Collect from the BHL hub or a client site in India (Delhi, etc.), fly out on a BHL AWB. Rates include BHL pricing.
Collect From (India)
BHL hub, or a client site in India for reverse pickup
Ship To (International)
Destination & recipient — needed for rates and customs
Package & Customs
Weight, contents & value — required on the commercial invoice
Booking Requests
Quotes accepted by customers — the manager books these in the courier panel and adds the AWB
| Ref | Destination | Customer | Courier & Quote | Status |
|---|
Bulk Cargo
Consignments above ~50 kg — air or surface. Log the enquiry, the manager quotes via cargo partners, then it books through Partner Bookings.
Live Cargo Rates
Bulk freight quotes in seconds — weight is per box
Manual Enquiry (partner-quoted lanes)
For routes/partners Shiprocket Cargo doesn’t cover — manager quotes & books via Partner Bookings
Cargo Enquiries
Convert to a Partner Booking once the partner quote is agreed
| When | Customer | Route | Weight | Mode | Status |
|---|
Partner Bookings
Bulk & tie-up consignments (trucks and local carrier partners). Generates a BHL AWB; tracking is updated manually from partner phone calls.
New Partner Booking
Enter the partner’s cost and your margin — the BHL AWB generates on save
Partner Consignments
Bookings appear here — tap a row to update tracking
| BHL AWB | Client | Route | Partner | Cost | Charge | Profit | Status |
|---|
Pickup Management
Schedule pickups, assign them to team members on WhatsApp, and track collection status.
Schedule a Pickup
Creates a task and sends the details to the assigned team member on WhatsApp
Pickup Tasks
Tasks appear here once scheduled
| When | Client & Address | Assigned to | Pkgs | Status | Actions |
|---|
Receipts & Invoicing
Print a GST receipt for any booking. Every row below is a real shipment booked through this portal.
Monthly History
Every month’s consignments and money — walk-in + partner combined
| Month | Walk-ins | Partner | Revenue ₹ | Partner profit ₹ |
|---|
Monthly Client Statement
All of a client’s consignments (walk-in + partner) in one printable bill
All Receipts
Bookings appear here automatically
| Ref / AWB | Date | Customer | Carrier | Charge | Status | Receipt |
|---|
Parcel Tracking
Track all client shipments across all carriers in real time.
Track a Shipment
Enter AWB or order reference
All Active Shipments
Shipments booked through the portal appear here
| BHL AWB | Type | Customer | Carrier | Status | Booked | Track |
|---|
Customs Check — UK & EU
Customer asking about sending abroad? Describe the goods and see the likely duty, VAT and documents. UK rates are live from the official UK Trade Tariff; EU duty is confirmed via our EU partner.
What are they sending?
Describe the goods in a few words
Documents needed from the sender (India side)
Standard courier-export checklist — every UK shipment needs these
☐ Packing list — contents, weight, dimensions
☐ Sender KYC — ID proof (Aadhaar / PAN / passport)
☐ For commercial senders: IEC (Import Export Code) & GST details
☐ Courier shipping bill (CSB-IV for personal / CSB-V for commercial) — filed by the courier
☐ UK receiver’s full address, phone and email (needed for customs contact)
Customer Enquiries Logged
Log every real customer question — this is our proof of demand
| Date | Dest | Goods | Customer | Value | Notes |
|---|
Support & Escalation
One channel, fast answers — message the BHL manager on WhatsApp.
WhatsApp BHL Manager
Issues, questions, escalations — your latest booking reference is attached automatically.
BHL Manager — India Operations
BoxHub Logistics Pvt Ltd
Call from the registered number (hello@bhlhub.com account). 7 AM–10 PM, all days. For faster resolution raise a ticket inside the Shiprocket panel (“Need Help”).
Support tickets, SLAs and a searchable help centre arrive with client accounts in Phase 2.